MySupport
We're here to help you get the most out of MyPedra.
Contact us
Questions, bug reports, billing issues, or feedback — email us and a real person will get back to you.
When reporting a problem, it helps to include your device model, iOS version, and a short description of what happened so we can reproduce it quickly.
Frequently asked questions
How do I manage or cancel my subscription?
MyPedra subscriptions are billed through your Apple ID. To view, change, or cancel:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Select MyPedra and choose to change your plan or cancel.
Cancelling stops the next renewal; you keep access until the end of the current billing period. Any free-trial time is forfeited when you cancel during the trial.
How do I restore a purchase on a new device?
Sign in with the same Apple ID you used to subscribe, open MyPedra, and use Restore Purchases on the plan screen. Your subscription will be re-linked automatically.
I forgot my password.
On the Sign In screen, choose Forgot password and follow the email link to reset it. If the email doesn't arrive within a few minutes, check spam or contact us above.
How do I delete my account and data?
Email us from your account's email address with the subject "Delete my account" and we will permanently remove your account and associated data within 7 days. You can also request an export of your data.
How do ranks and XP work?
Every exercise you log earns XP for the specific muscles it trains. Each muscle climbs its own ladder from Bronze to Eternal, and your overall rank reflects your progress across all of them. A placement test sets your starting point.
Is my data private?
Yes. See our Privacy Policy for exactly what we collect and how it's used, and our Terms of Service for the rules of the road.